Refund and Returns Policy
Effective Date: [Insert Date]
At Savers Cart, customer satisfaction is our top priority. We are committed to delivering high-quality products and ensuring a hassle-free shopping experience. Please read our Refund and Returns Policy carefully to understand the terms and conditions regarding returns, replacements, cancellations, and refunds.
Returns Policy
Due to the nature of food, grocery, herbal, and personal care products, we generally do not accept returns once the product has been delivered.
However, returns or replacements may be accepted under the following conditions:
- You received a damaged product.
- You received the wrong product.
- The product was missing from your order.
- The product arrived in a leaking, broken, or tampered condition.
- The product has expired before delivery.
To request a return or replacement, you must contact us within 48 hours of delivery with clear photographs or videos of the product and packaging.
Non-Returnable Products
For hygiene and food safety reasons, the following items cannot be returned unless they are damaged or incorrect:
- Pickles
- Dry Fruits
- Nuts & Snack Mixes
- Herbal Products
- Soaps and Personal Care Products
- Grocery Items
- Opened or Used Products
- Customized or Personalized Products
- Gift Cards
Replacement Policy
If your replacement request is approved, we will ship a replacement product at no additional cost, subject to product availability.
If the same product is unavailable, we may offer:
- A similar product of equal value
- Store Credit
- Full Refund
Refund Policy
Refunds are issued only in the following situations:
- Order cancelled before shipment.
- Product unavailable after order confirmation.
- Damaged or incorrect product where replacement is unavailable.
- Duplicate payment.
- Order cancelled by Savers Cart.
Approved refunds will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or UPI after verifying your payment details.
Order Cancellation
Customers may cancel their order only before it has been packed or shipped.
Once an order has been dispatched, it cannot be cancelled.
If you wish to cancel an order, please contact our customer support as soon as possible.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect:
- Contact us within 48 hours of delivery.
- Share your Order ID.
- Provide clear photos or an unboxing video showing the issue.
- Our support team will review your request within 2–3 business days.
Claims submitted without sufficient evidence may not qualify for a refund or replacement.
Shipping Charges
Shipping charges are generally non-refundable, except when:
- We shipped the wrong product.
- The product arrived damaged.
- The order could not be fulfilled due to our error.
Quality Assurance
Every product at Savers Cart undergoes quality inspection before dispatch. We work closely with trusted suppliers and manufacturers to ensure freshness, authenticity, and premium quality.
Refund Processing Time
Once your refund request is approved:
- UPI Refunds: 2–5 business days
- Debit/Credit Card Refunds: 5–7 business days
- Net Banking: 5–7 business days
- Wallet Refunds: 2–5 business days
- Bank Transfer (COD Orders): 5–7 business days
Processing time may vary depending on your financial institution.
Contact Us
If you have any questions regarding returns, refunds, or replacements, please contact our customer support team.
Savers Cart
Email: support@wooh.in
Phone: +91-6301003006
Customer Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM
At Savers Cart, we are committed to providing quality products, secure shopping, and prompt customer support. If you experience any issues with your order, we will do our best to resolve them quickly and fairly.